Returns & Exchanges

We want to make sure you are completely satisfied with your purchase.

If you'd like to return or exchange your item, please visit our easy-to-use Return Portal here. FOUND does not cover the cost of return labels.

Refund Policy

Our return policy allows 30 days from the date of delivery to return items purchased at found.store for a full product refund. Refunds will be issued in the original amount of your purchase, minus the cost of shipping and insurance, if applicable. Any orders purchased through third-party payment options will be refunded and handled directly by the third-party.

Store Credit & Exchanges

Our policy allows 45 days from the date of delivery to return items purchased at found.store for either store credit or an exchange. Store credits will be issued in the original amount of your purchase, minus the cost of shipping and insurance, if applicable.

Damaged or Incorrect Items

If there are any issues with an order or product upon delivery, the customer must reach out within 30 days from the delivery date.

Final Sale Items

Final Sale items are non-refundable and cannot be returned or exchanged. All final sale items are noted as such in the product description. Due to sanitary standards, all headwear is considered final sale and cannot be returned or exchanged.

Due to sanitary standards, all headwear and gloves are final sale.

Condition Requirements

Returned items must be in the same condition as received. We reserve the right to reject any item that shows signs of being worn, washed, damaged, or not in its original condition.

Return Review & Restocking

For our security, we have the right to flag any customers for making returns too frequently.

We reserve the right to reject any item that shows signs of being worn, washed, damaged, or not in its original condition, and may apply a handling or restocking assessment at our discretion.

Need Help?

If you need any further assistance, please contact us at hello@found.store. We’re happy to help.